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The
GNESO Auctions Non-Payment Policy
GNESO Auctions Policy – 1/6/03
NOTICE!
Because we are a media, in the event that you have a dispute with
one or more users, you release GNESO, GNESO Auctions, Al-Martin.com,
TheGamersDen.com, Ne-Smokeout.com, (and our officers, directors,
agents, subsidiaries, joint ventures companies/affiliations and
employees, or any facsimile therein) from claims, demands and
damages (actual and consequential) of every kind and nature, known
and unknown, suspected and unsuspected, disclosed and undisclosed,
arising out of or in any way connected with such disputes. We will,
however, do everything possible to correct the problems through
mediation and if necessary, removal of questionable buyers/sellers.
If you are a California resident, you waive California Civil Code §1542,
which says: "A general release does not extend to claims which
the creditor does not know or suspect to exist in his favor at the
time of executing the release, which if known by him must have
materially affected his settlement with the debtor."
Non-Paying bidders face the following consequences:
• First offense: warning
• Second offense: warning
• Third offense: Indefinite Suspension
An indefinite suspension is a suspension of a user's privilege to
use the GNESO Auctions Site for more than 60 days with no promise of
a reinstatement date. Indefinite suspensions are generally reserved
for the more serious or repeated violations of GNESO Auctions
Policies. Users that have been indefinitely suspended may be
reinstated by GNESO at its discretion, though GNESO may determine at
any time that the suspension is permanent. Users who have been
indefinitely suspended may not register with GNESO during the
suspension, nor may they use GNESO's site in any way. Failure to
abide by this restriction will lead to referral for criminal
prosecution with the United States Attorney's Office.
Note: Actions must be initiated within 30 days of auction close. Any
accusations in excess of 30 days will not be addressed nor enforced
by GNESO Auctions. It is your responsibility (the buyer and seller)
to initiate contact and finalize the deal.
What to do if you're a seller with a non-paying bidder.
1. Contact each other
Contact each other after your listing has ended. Like you, buyers
can have emergencies or computer problems. Your high bidder may not
be able to respond to you right away for legitimate reasons. A good
policy is to contact within 1-3 days.
2. Payment Reminder.
Send a payment reminder email to your winning bidder. You can
customize the email. Remember that actions must be initiated within
30 days of auction close. Any accusations in excess of 30 days will
not be addressed nor enforced by GNESO Auctions. It is your
responsibility (the buyer and seller) to initiate contact and
finalize the deal.
3. Non-Paying Bidder Complaint
If after 7 days (but no more than 30), file a Non-Paying Bidder
complaint with GNESO Auctions at ADMIN@NE-SMOKEOUT.COM.
GNESO Auctions will then send an email to you and your high bidder.
Your high bidder will be reminded to pay you and informed of the
consequences if no payment is sent.
REMEMBER!!
Because we are a media, in the event that you have a dispute with
one or more users, you release GNESO, GNESO Auctions, Al-Martin.com,
TheGamersDen.com, Ne-Smokeout.com, (and our officers, directors,
agents, subsidiaries, joint ventures companies/affiliations and
employees, or any facsimile therein) from claims, demands and
damages (actual and consequential) of every kind and nature, known
and unknown, suspected and unsuspected, disclosed and undisclosed,
arising out of or in any way connected with such disputes. We will,
however, do everything possible to correct the problems through
mediation and if necessary, removal of questionable buyers/sellers.
If you are a California resident, you waive California Civil Code §1542,
which says: "A general release does not extend to claims which
the creditor does not know or suspect to exist in his favor at the
time of executing the release, which if known by him must have
materially affected his settlement with the debtor."
Another alternative is to send an email to the next highest bidder
and offer a Second Chance Offer. You may still sell your item
quickly to someone who is still interested without having to pay
additional Listing Fees.
Notice to bidders: If you are a bidder and believe you received an
unfair warning or were falsely accused, you may appeal it by
emailing or case to at ADMIN@NE-SMOKEOUT.COM.
All warnings will remain on your record until they are successfully
appealed. If appealed, the warning will then be removed.
Falsely accusing bidders by sellers are subject to the same policies
and actions. |
